Council websites: helping citizens help themselves. Cutting the number of unnecessary contacts a citizen has with their council is now a stated aim of government policy, and it makes sense all round: improving efficiency, cutting costs and ensuring the citizen receives the help and information they need at the first port of call. Council websites can play a central role in achieving this goal, but they need to understand what users want from them. Event jointly organised by Socitm Insight and E-Government Bulletin.

16 July 2008 |
London |
Socitm Insight |