Socitm Insight news
Better connected 2010
Published: Monday 1st March 2010
This year's report is available now to all Socitm Insight subscribers who have paid their 2010 subscriptions.
Twitter gritters: new briefing shows how councils are using the web and social media to help manage local emergencies
Published: Monday 15th February 2010
Councils are starting to use social networks like Facebook and Twitter as well as hyperlocal, community websites, to communicate with their residents and businesses when local emergencies arise.
Continued IT budget cuts will compromise delivery of savings elsewhere says IT Trends 2009/10
Published: Thursday 21st January 2010
This is the key finding of IT trends 2009/10: stretched to breaking point the latest edition of Socitm’s annual survey of IT trends in in local public services, published on 21 January.
Underperforming websites could be costing councils £11m a month
Published: Saturday 9th January 2010
Underperforming websites could be costing UK councils collectively up to £11m a month as people unsuccessful in accessing online information and services turn instead to other channels.
Call for stories around web takeup, customer access and channel shift
Published: Wednesday 18th November 2009
Do you have projects that might be suitable to feature in a new Socitm Insight report on this topic? If so we want to hear from you, as we are starting work on a follow up report to Better marketed
Your views sought on proposed new ranking system and updated assessment criteria for Better connected
Published: Thursday 13th August 2009
Our proposals for a new ranking system and updated assessment criteria for Better connected, our annual survey of all local authority websites are now available to download.
Customer Access Improvement Service briefing 2
Published: Thursday 2nd July 2009
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. We report on results collected in March 2009...
Learning from Better connected 2009
Published: Tuesday 5th May 2009
Socitm Insight has published a new briefing based on research in its annual report on council websites.
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