Audit Commission inspection reports frequently refer to benchmarking, for without comparative data, managers cannot position and fine tune their operations to achieve optimum performance.  ICT provides potential solutions to many public sector issues, making it essential to demonstrate effective use of ICT resources.For the first time we have combined the end of year reviews of our two main benchmarking services about ICT performance (from Socitm Consulting) and user satisfaction (from Socitm Insight) to give an overview of the state of ICT services, and, most importantly, to provide pointers to opportunities for improvement.  Despite declining resources, overall performance against the Socitm KPIs is up markedly over 2006. How does your organisation compare?  Read it here.