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Web 2.0: what is it and why it matters - a briefing for public sector managers September 2008
Widgets, mash-ups, tag clouds and user-generated content: we cover all you ever wanted to know about Web 2.0, but were afraid to ask. Although lacking a precise definition, Web 2.0 is the next revolution in the information age. Our report explains the scope of Web 2.0 and explores many of the issues and implications. |
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Planning for ICT: the process guide July 2008
With so many urgent issues to tackle today, it is tempting to put off developing a new ICT strategy until tomorrow. After all, strategic thinking is completely different from tackling real issues, isn’t it? We disagree strongly with both points. A clear strategy that is widely owned and understood will do much to pre-empt many of the day-to-day tensions, issues and frustrations that occupy so much of the ICT manager’s day. |
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Planning for ICT: the service framework July 2008
We provide an overview of this guide in the context of our integrated set of publications on planning for ICT, and describe the principles behind the design of the service framework as a major component in building an ICT strategy. |
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Planning for ICT - the information and technology architectures July 2008
We provide an overview of this guide in the context of an integrated set of publications. Next, we describe the principles behind the design of the ICT architecture as a major component in building an ICT strategy, and explain the set of architectures involved. |
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Managing ICT employees - Improving the ICT service - volume 9 July 2008
This report examines how ICT employees should be managed, especially the crucial issue of developing their skills and competencies in managing a service that now lies at the heart of change in the public sector. Never before has it mattered so much that their performance as team members and individuals should be enhanced and that their personal development matches the organisation's changing needs. |
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Benchmarking services: summary for 2007 July 2008
Benchmarking maintained its popularity throughout 2007, with 103 and 45 participants for the ICT service and user satisfaction service respectively. We take this opportunity to combine and analyse the overall results and reflect upon the current development of public sector ICT compared with our records of achievement to date. |
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Building usage of council websites: Summary of findings from the Socitm Insight website take-up service - Issue 7 April 2008
This seventh briefing analyses the results from the website take-up service using data from March 2008. The Socitm Insight website take-up service provides information to participating authorities about the total number of unique visitors to their sites, as well as the reasons visitors are going to the site, how they got there, what the experience was like, and whether they are likely to visit again. |
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A world denied: a supplement to Better connected 2008 on website accessibility April 2008
This report provides more detailed analysis of the rationale and results of the accessibility testing carried out for Better connected 2008. It also explores why accessible websites are important, the challenges of delivering websites that are accessible to WCAG 1.0 standards, and what local authorities can do to improve the accessibility of their websites |
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Better connected 2008: A snapshot of all local authority websites March 2008
This is the tenth edition of Better connected. A special feature identifies those councils that have done consistently well in our rankings, compares innovations then and now, describes how our annual report has developed, quotes from those who have contributed a foreword in the past and contains predictions about the next ten years by a selection of commentators. |
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ICT governance: Good practice in directing investment and resources March 2008
Our research shows that governance of ICT in the UK public sector lacks maturity. At best, this impairs the exploitation of ICT to enable service transformation. At worst, it equates to poor-decision-making leading to wasted resource and inappropriate expenditure.Our report explains what comprises good ICT governance, how to design a suitable framework, and the steps to implementation. |
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Professional ICT service management: Experience in implementing ITIL March 2008
Professionalism in ICT covers a wide range of subjects from project and programme management to service management, from strategy development to implementation. This report focuses on the professional approach to managing the ICT service. |
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Singing from the same hymn sheet? A survey of views of chief executives and heads of ICT about ICT in local government March 2008
Our survey of senior local authority managers shows very different outlooks on ICT from chief executives and ICT professionals. Why should there be mis-alignment? What does this mean for exploiting ICT and transforming services? |
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The technology challenge in 2008 March 2008
Our annual review of technology provides an overview of IT trends and insight into the dynamics of the IT industry. Continuing the redesign from last year, we have related nearly all our analysis to the components in the Planning for ICT framework and provided a printed executive summary and a detailed report available on CD-ROM. |
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Exploiting the technology: Improving the ICT service - volume 8 February 2008
Realising the investments in existing ICT infrastructure, e-government through transformational government, and CSR07 add to the pressure for ICT-enabled transformation. Exploiting the technological opportunity involves not only knowing what is possible, but also engaging and enthusing service managers. |
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Building usage of council websites: Summary of findings from the Socitm Insight website take-up service - Issue 6 November 2007
This sixth briefing analyses the results from the website take-up service using data from September 2007. The Socitm Insight website take-up service provides information to participating authorities about the total number of unique visitors to their sites, as well as the reasons visitors are going to the site, how they got there, what the experience was like, and whether they are likely to visit again. |
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Green ICT? Current research into the environmental impact of ICT November 2007
Whilst many think that ICT is the hero of environmental action and indeed, it has the potential to be so, currently it is one of the villains, since ICT-related CO2 emissions rival those of the aviation industry. This report provides a practical guide for ICT managers who want to know what can be done to change this situation. |
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A world denied: Web accessibility the movie (with AbilityNet) August 2007
Featuring interviews with a number of key figures in the world of web accessibility, this 12 minute film explains the importance of the topic for all organisations. Its purpose is to provide web managers with clear and relevant material that they may need to convince senior decision-makers in their organisations of the need to invest in accessible websites. |