The demands on local authority ICT services are changing fast. Today's successful teams have much less involvement in low-level hardware or software issues. Instead they're focused on understanding the needs of the authority and of the wider community, and delivering appropriate and cost-effective technology solutions.
Failure to re-align the ICT service will lead to customers going their own way - resulting in fragmentation rather than consolidation, increased costs, worse results and greater risk.
Socitm Consulting has helped local authority ICT services of all sizes effectively to redefine themselves - fine-tuning the shape of the organisation, motivating staff to appreciate and rise to new challenges, and adopting new ways of working in order to serve internal and external customers better. Typically this involves:
- Articulating the vision - what sort of ICT service will deliver the strategy? What roles are needed, and what balance of skills? How does the department measure up against SFIA?
- Delivering cultural change programmes - a purpose-built programme of workshops, mentoring and coaching can help your people approach the future with enthusiasm, commitment and understanding
- Implementing new methodologies and toolsets - to ensure that strategy is translated into effective action. Introducing ITIL, improved service desk technology and project management tools can all have a dramatic effect.
Our reviews are informed by our unique database of public and independent sector benchmarking information. Our consultants’ extensive experience of ICT management gives them penetrating insight into how ICT departments work in practice and how they interact with other departments and the organisation as a whole.
If you would like to discuss how we may be able to help you in this area, please call us on 0845 450 0904, email consulting@socitm.gov.uk or use our online enquiry form.