Many organisations, however, lack the in-house resources or focus to move up the e-adoption ladder. Socitm Consulting can help you achieve forward momentum with technical advice and guidance, the production of the action plans and project/programme management. Whether the challenge is determining customer preferences, making the website fully transactional or integrating the website with back office systems, we have a proven track record in delivering success.

We approach the problems from a stakeholder viewpoint, identifying the benefits to the customer (citizens, businesses, visitors etc) and to internal stakeholders before the project starts. We have particular expertise in researching customer expectations and devising techniques to help encourage customers to use the most efficient channels. Our interest is not in promoting specific technologies – rather, we aim to generate value for the stakeholders by relating the programme to the organisation’s objectives and priorities

Our customers in this area benefit enormously from our access to the information gathered by Socitm Insight’s “Better Connected” surveys and our consultants’ involvement in those studies. This gives us a unique appreciation of what has been and can be achieved with finite resources, what works and what does not, and what customers are really looking for.

If you would like to discuss how we may be able to help you in these areas, please call us on 0845 450 0904, email consulting@socitm.gov.uk or use our online enquiry form.