Adrian Hancock is Socitm's Managing Director. Adrian is an experienced ICT, communications and business development professional with a track record in both private and public sectors.  Prior to joining Socitm in 2004, he worked for the IDeA, and was involved in the strategy, design, development, delivery and marketing of the ESD (electronic service delivery) Toolkit and a national e procurement infrastructure, IDeA:marketplace. He was also involved in the development and coordination of regional e government groups and representatives as well as liaison with ODPM and the OeE. Before the IDeA, Adrian worked at Stockton on Tees Borough Council on e-Government service implementation & project management, Internet & Intranet development, and high level 'back office' integration strategy. His early career was in consultancy, sales & marketing, customer focused service environments, e government strategy and e procurement, and he has particular experience in the use of technology to deliver service improvement and related change management within complex organisations.