Document Downloads
Next →117 KB DOC Useful content and usability - Version 3
12th March 2010
This document updates Version 2 of the criteria for websites first published in Better connected: aiming high (January 2005). The third section of the criteria that is related to 'Usage' has not been reviewed.
1 MB PPT West Midlands Regional Meeting Presentations
10th March 2010
Presentations from West Midlands Regional Meeting held on 23rd Feb 2010
115 KB PDF Socitm Insight Briefing Issue 15 - February 2010
4th March 2010
Our January briefing last year, Cloud computing on the horizon, stated 'there is no doubt that that the cloud is here to stay'. Some may have doubted us. Now the cloud (G-Cloud) is the backbone of the government's ICT strategy, being a 'key enabler of £3.2 billion savings'.
161 KB PDF Socitm 10 National Conference leaflet
26th February 2010
Doing things differently and doing different things: sharing experience of radical change
4 MB PDF Better connected 2010
16th February 2010
The structure of this report follows the criteria for high-quality local authority websites that develop the ideas that websites should be 'useful, usable and used' (Version 3 of that framework published, September 2009).
529 KB PDF Twitter gritters: council use of digital channels in local emergencies
15th February 2010
This briefing shows how Councils are starting to use global social networks like Facebook and Twitter as well as hyperlocal, community websites operating in their areas, to communicate with their residents and businesses when local emergencies arise.
481 KB PDF A Socitm policy briefing: The Government ICT Strategy: Smarter, Cheaper, Greener
12th February 2010
This briefing provides commentary from Socitm on the Government ICT Strategy published in January 2010. We provide an overall response and then identify and describe a series of areas we think should receive greater attention.
8 MB PPT Scotland Regional Event Presentations - 22nd Jan 2010
11th February 2010
Presentations given at Scotland Regional Event 22nd Jan 2010 by David Pullinger and Ellen Jessett.
120 KB PDF IT trends in local public services 2009/10 - Stretched to breaking point
28th January 2010
There is a belief that the cost of public service ICT is too high. The existing technology infrastructure was built in an era of growth and prosperity.
46 KB PDF Socitm Insight Briefing Issue 12 - September 2009
27th January 2010
In this issue we focus on ICT strategy as a way of doing the right things.
46 KB PDF Socitm Insight Briefing Issue 13 - November 2009
27th January 2010
In this issue we examine the role of information at the heart of business continuity planning.
50 KB PDF Socitm Insight Briefing Issue 14 - January 2010
27th January 2010
In this issue we look at future public services and how they will depend on information and ICT-enabled change.
4 MB PDF South West Event Presentations - 4 December 2009
25th January 2010
Presentations for the above event, held at Sandy Park, Exeter. Around 40 members attended the final event of 2009 which was sponsored by IBM. 'Transformation in the Public Sector' was broad theme of the event.
4 MB PPT South West Region Presentations - 11 September 2009
25th January 2010
The South West regional event, sponsored by Vistorm, was attended by around 30 members.
2 MB PPT South West Region Presentations - 13 March 2009
25th January 2010
Event Held at Sandy Park Conference Centre, Near Exeter. The South West Regional Event,sponsored by Siemens, was very successful with over 40 regional members attending.
3 MB PDF Customer Access Improvement Service Briefing Issue 3
21st January 2010
The briefing covers findings from the last six months of Website take-up service and also from the Channel value benchmarking and GovMetric services. As such if provides a broad view of takeup, satisfaction and other issues across the three key customer access channels – web, phone and face-to-face.
1 MB PDF Social media - why ICT management should lead their organisations to embrace it
21st January 2010
Use of social media has exploded, appearing on the radar of ICT managers, but mostly for the wrong reasons. The term ‘social’ implies ‘not related to work’, but this is a fallacy. Most ICT managers restrict or even blockaccess social media. They should reconsider.
38 KB DOC Documents for the East Midlands Regional Event on 20 November 2009
17th December 2009
The agenda, council of the future presentation, Derbyshire Vulnerability Strategy document, IT Security and Cost Efficiencies presentation, Nottingham City WebStrategy presentation and Tell use once presentation.
62 KB PDF Proposed new ranking system and updated assessment criteria for Better connected
1st December 2009
From this page you can download two documents with proposals for a new ranking system and updated assessment criteria for Better connected, Socitm's annual survey of all local authority websites. Responses are required by 25 September 2009.
714 KB PDF Customer Access Improvement Service Briefing Issue 2
1st December 2009
This is the second half-yearly briefing and results summary from the Customer Access Improvement Service. This new publication is a development of the Website take-up service briefing which we have been publishing since April 2005.
762 KB PDF Socitm Policy briefing: ICT, resourcing and transformation - doing more, better, with less
23rd November 2009
Socitm's latest policy briefing argues that local public service organisations should be looking at new and radical ways of managing and resourcing transformation and ICT
816 KB PPT Socitm 07 national conference presentations
19th November 2009
A selection of presentations from Sarah Coburn, Andrew Moulton, David Lewis, John Nutley, Martin Greenwood, Steve Scott and Tony Travers
66 KB PPT Socitm 06 national conference presentations
19th November 2009
A selection of presentations from the 2006 national conference by Alex Black, Crispin O'Connell, Roger Lamb, Simon Norbury, Thomas Power
2 MB PDF Socitm 06 annual conference presentations
13th November 2009
A selection of speaker presentations from the Socitm 2006 annual conference.
201 KB PDF Benchmarking services summary for 2008
12th November 2009
Socitm Insight has published its annual summary of benchmarking in 2008 covering the results from over 150 organisations that have used one of our two major benchmarking services.
155 KB PDF Socitm Key Performance Indicators Version 11
14th October 2009
This document sets out version 11 of the Socitm KPIs, created by Socitm’s Performance Management Group to help organisations improve performance in the management of ICT.
41 KB PDF Head of commercial development job description
1st October 2009
The job description for the job role of 'Head of Business Relationships and Commercial Development' advertised for October 2009.
44 KB DOC East Regional Workshop - Connect MK - files
1st October 2009
An overview and Introduction to Connect MK Ltd. Understanding the Business/Operational Model and Seeking to Help other Authorities to Replicate and Develop Their Own e-Inclusion and Broadband plans.
108 KB PPT Socitm Continuing Professional Development Scheme
29th September 2009
A presentation about the Socitm Continuing Professional Development Scheme, its benefits and how to participate.
241 KB XLS Benchmarking user satisfaction active data set
28th September 2009
Latest mean scores for participants in Benchmarking user satisfaction Series 20 - 25 inclusive.