Varney report: advice to Socitm members
This paper sets out advice from Socitm to its members in response to Service Transformation: a Better Service for Citizens and Businesses, a Better Deal for Taxpayers, Sir David Varney's report for the Treasury published in December 2006.
| Topic |
Business transformation |
| Type |
Briefings |
| Producer |
SIAG |
| Format |
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| Region |
All |
| Date |
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| File size |
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| Download available to |
Socitm members |
Description
On 6th December 2006, special advisor to the Treasury Sir David Varney published his recommendations on transforming the delivery of public services by reassessing the channels through which they are delivered. The report, Service Transformation: a Better Service for Citizens and Businesses, a Better Deal for Taxpayers, and its 38 individual recommendations, will feed into the 2007 Comprehensive Spending Review (CSR).
The Varney Report is a wide-ranging review of the ways in which citizens interact with public service bodies. It identifies significant improvements and cost savings that could be made through better management by government bodies of different contact channels, in particular by encouraging increased take-up of the web and by handing telephone contact better.
This paper has been written as advice from Socitm to its members in response to the report. It draws attention to the significance of the report and raises some issues of concern for local government – in particular the report’s failure to acknowledge sufficiently the different operating contexts of central and local government.
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Varney report: advice to Socitm members