Description

The functions include Financial, People and Property systems as well as specialist systems for front-line services such as Environmental Health, Libraries, Social Services and Housing Management. Also included are systems to support internal management processes such as Document Management, CRM, Content Management, Virus detection and much more. Specialist applications used by Fire, Police and Housing are also included - for full list see Appendix 1.

An excellent response was received once again from 263 local authorities – using previous responses from authorities that did not participate in 2007, the Index provides details of software used by 343 local authorities (78% of the total). It also provides information relating to 33 Fire authorities, 28 Police forces and 35 Housing associations.

The Index provides a comprehensive picture of the software used by each council including supplier, operating system, installation and planned replacement dates (see sample of Planning – Development Control table in Appendix 2). It also includes tables showing the relative market share (in terms of number of installations) of each supplier and the levels of user satisfaction with suppliers and their products (see sample for Street Lighting in Appendix 3).

The Index includes contact and product details for over one hundred of the main software suppliers to local government. There have been many changes in suppliers’ names over the past twelve months through mergers, takeovers and new entrants to the market (see sample in appendix 4).

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