Key documents
Government policy documents
27th January 2010
The Government ICT Strategy focuses on the delivery of technology for public services organisations at substantially reduced cost through providing common infrastructures, standardisation and joint working/data sharing.
Putting the Frontline First: smarter government
Cabinet Office, December 2009
Putting the frontline first: smarter government sets out how Government will improve public service outcomes while achieving the fiscal consolidation that is vital to helping the economy grow. The plan has three central actions: to drive up standards by strengthening the role of citizens and civic society, to free up public services by recasting the relationship between the centre and the frontline, and to streamline the centre of government, saving money for sharper delivery.
Cabinet Office, October 2009
The framework covers Protective Security, including physical, personnel and information security, as an essential enabler to making government work better, and the effective management of security risks, collectively and proportionately, to achieve a secure and confident working environment.
Operational Efficiency Programme
HM Treasury, April 2009
The Operational Efficiency Programme takes a close look at achieving greater efficiency in a number of cross-cutting areas. Reviews were conducted by experienced individuals whose advice and recommendations were published alongside Budget 2009 (Final Report) and in May 2009 (supplementary documents on: back office and IT; collaborative procurement; and, property).
Transformational Government - Enabled by technology 400KB PDF
Cabinet Office, November 2005
The Cabinet Office was commissioned by the Prime Minister to prepare a strategy to ensure the public sector, including both central and local government, 'keeps up with the private sector in delivering good, efficient services driven by information technology'. Published in November 2005, the strategy, is about transforming public services as citizens receive them and demonstrating how technology can improve the corporate services of government so more resources can be released to deliver 'frontline' services.
National Information Assurance Strategy 528KB PDF
Cabinet Office, June 2007
The National Information Assurance Strategy outlines an approach for the UK in adopting information risk management by ensuring the right level of: professionalism, education and training; availability of IA products and services as well as compliance and adoption of standards.
Transformational Government - Implementation Plan 285KB PDF
Cabinet Office, undated
The implementation plan describes the actions taken since publication of the Transformational Government Strategy in November 2005 and the tasks to be completed by July 2007.
The Service Transformation Agreement 515KB PDF
HM Treasury, October 2007
The Service Transformation Agreement underpins delivery of the Public Service Agreements framework, setting out the Government's vision for building services around the citizen and specific actions for each government department in taking forward this agenda. In short, the STA sets out an ambitious programme of action that will be the foundation for public services that are more personalised to the needs of citizens and businesses. It places this challenge at the centre of government plans for public service delivery.
Service transformation: A better service for citizens and businesses, a better deal for the taxpayer 750KB PDF
aka 'The Varney Report' - HM Treasury, December 2006
Sir David Varney was asked by the Chancellor to advise him on the opportunities for transforming the delivery of public services. His Service Transformation review looks at how the channels through which services are delivered can be made more efficient and responsive to the needs of citizens and businesses.