Directory of ICT services (Version 3)
We provide the context for this new version of the Directory of ICT services by setting out its purpose, scope and key concepts. We also provide a full list of the new service elements that reflect the new role of ICT as the front-line service enabler as well as the traditional back-office support.
| Topic |
ICT management |
| Type |
Reports |
| Producer |
Socitm Insight |
| Format |
|
| Region |
All |
| Date |
|
| File size |
|
| Download available to |
Socitm Insight subscribers |
Description
The directory itself sets out for each service element guidance about how to specify that part of the service. We use a standard template that covers for each element:
- the definition of the service
- the need for the service
- the specification of the inputs (volume)
- the description of the outputs
- the specification of the outputs (quality)
- the identification of critical success factors and performance indicators
- the list of client and provider responsibilities
There are 57 service elements, grouped into three types of service:
- Managing change (SE1nn series)
- Managing applications (SE2nn series)
- Managing service delivery (SE3nn series)
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Directory of ICT services (Version 3)