Raising the game for transforming local public services
Raising the game for transformation of local public services: managing efficiency, avoidable contact and customer satisfaction has been organised in the wake of the Spending Review, the 3% efficiency target, the Service Transformation Agreement, and the new National Indicators for local government - including NI 14, on reducing ‘avoidable contact’ and NI 179, the value for money indicator.
| Start date/time |
17 January 2008 |
| Finish date/time |
17 January 2008 |
| Topic Category |
E / T - government |
| Event type |
Conference |
| Cost |
£245 + VAT Socitm Insight subscribers; £295 + VAT Socitm members; £345 + VAT others |
| Open to |
All |
| Organised by |
Socitm Insight |
| Venue |
Wembley Suite, Wembley Stadium, London HA9 0WS |
| Location |
London |
| Contact email |
terry.madgwick@socitm.gov.uk |
Further information
Socitm would like to thank the event sponsors, EMC, OLM, and SIEMENS.
The Government IT Profession will also be exhibiting at this event.
This event has been organised to give Socitm Insight subscribers, Socitm members and their colleagues an early opportunity to:
- hear from top government transformation policy and decision-makers about the new developments that will have a significant impact on the future progress of local government transformation
- feedback views on these developments and how they will impact at the level of individual councils
- share the experience of councils well advanced with achieving service transformation leading to efficiency and customer service benefits
- discuss and debate with colleagues the new National Indicators including the concept of ‘avoidable contact’ and the practicalities of measuring it.
Programme
| 09.30 |
Refreshments |
| 10.00 |
Chair’s opening remarks
Jos Creese, Head of IT Services, Hampshire CC, Chair of Socitm Insight SG and member of the CIO Council |
|
10.10 |
Local government keynote: Driving service transformation
Glyn Evans, Assistant Chief Executive (Business Transformation), Birmingham City Council and member of the Local Government Delivery Council (LGDC) |
|
10. 40 |
Central government keynote: Developing the Service Transformation Agreement
Alexis Cleveland, Director General, Transformational Government |
| 11.20 |
Refreshments |
| 11.40 |
The role of the Local Government Delivery Council (LGDC)
Donna Hall, Chief Executive Chorley BC and member of LGDC |
|
12.15 |
Value for money and transformation of local services – view from CLG
Chris Wormald, Director- General, Communities and Local Government (CLG) |
| 12.45 |
Lunch |
|
13.45 |
Case study 1 Putting the customer first
Jackie Hudson, Head of IT Strategy, Hammersmith & Fulham |
|
14.15 |
Case study 2 Implementing customer access across all channels
Brigitte Gilles, Director of Resource Strategy, East Riding of Yorkshire |
| 14.45 |
Tea |
|
15.00 |
Case study 3 Integrating technology and customer services: the converged access to services strategy
David Wilde, CIO, Head of Information and Customer Services Waltham Forest Council |
|
15.30 |
Response from Socitm to the new CSR07 agenda
Jos Creese, Chair for this event |
| 16.00 |
Close |
More information on the downloadable advert below.