A man speaking to an audience in a lecture theatre

Library additions

Next courses

Website take-up service workshop

Our programme includes news about how Salford City Council is contending with CSR07 and investigating customer satisfaction with its website. We also have expert advice on customer profiling techniques as well as a review of recent results and an opportunity to discuss the processes associated with the service.

Start date/time	04 December 2007
Finish date/time	04 December 2007
Topic Category	Websites
Event type	Workshop
Cost	various - see booking form
Open to	All, but aimed at local authorities
Organised by	Socitm Insight
Venue	Salford Quays
Location	North West
Contact email	terry.madgwick@socitm.gov.uk

Further information

Programme

09.30	Refreshment
10.00	Introduction	Martin Greenwood, Socitm Insight programme manager
10.05	Impact of CSR07 on online services at Salford City	Martin Vickers, Director of change, Salford City Council
10.50	Results of take-up service to date	Martin Greenwood
11.15	Refreshments
11.30	Using take-up service data to evidence customer satisfaction	John Fox, Web development manager, Salford City Council
12.30	Buffet lunch
13.15	Customer profiling with local authorities	Shelia Apicella, esd-toolkit and Jacqui McNish, Aston Campbell Associates
14.30	Refreshment
14.45	Website take-up service changes and improvements	Terry Madgwick, Socitm Insight Project Manager
15.45	Review of the service and the day	Martin Greenwood
16.00	Close