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A selection of speaker presentations from the Socitm Spring Seminar 2006 are available to download. Click on the links below:
Sarah Coburn - Chair's introduction (ppt 820kb)
Andrew Moulton and David Lewis - The Journey from Outsourcing to Partnership (ppt 2.6mb)
John Nutley - Carlisle Flood 2005, A Survivor's Tale (ppt 760kb)Martin Greenwood - Managing phone and web channels to maximise customer service, take-up and efficiency (ppt 1.2mb)Steve Scott and Shilpa Arya - Online Recruitment, Leicester City Council (ppt 570kb)Tony Travers - Local government and the politics of public service improvement (ppt 64kb)