Start date/time	12 September 2007
Finish date/time	12 September 2007
Topic Category	ICT management
Event type	Workshop
Open to	Free to employees in organisations that subscribe to Socitm Insight, and Insight Associates
Organised by	Socitm Insight
Venue	Orange Studio, Birmingham
Location	West Midlands
Contact email	martin.greenwood@socitm.gov.uk

Further information

Over the past three years the ITIL framework for IT service management has been adopted by more and more organisations in the public sector. This workshop is the first step in a new Socitm Insight project investigating the lessons of ITIL implementation.

Its purpose will validate and inform the project scope and focus.  It will also clarify subscriber requirements, particularly the outputs needed by practitioners.  

The event will be facilitated by Liz Varga, the ITIL product specialist for Socitm Consulting 

The agenda for the workshop will be as follows 

9.30	Refreshments
10.00	Introductions        Martin Greenwood, Socitm Insight programme manager
10.10	ITIL scene setting, case-studies and take-up     Liz Varga, Socitm Consulting
10.30	How's yours?      Exercise to measure personal ITIL achievement
11.00	Refreshment break
11.15	Barriers to ITIL implementation      Liz Varga, Socitm Consulting
12.30	Lunch
13.30	Workshop sessions on content and approach to Socitm Insight  report
14.45	Refreshment break
15.00	Feedback from workshops
15.30	Summary of research direction
16.00	Close