Hitting the spot
Engaging with your customers (A joint SPiN / Socitm Insight event). As the web matures, users expect more and service levels must rise for all whether external customers or internal staff using core information to provide a good customer experience. This conference aims to address methods of monitoring and achieving good service. All speakers are experts in their field, and delegates have an opportunity to hear first hand about best practice and case studies.
| Start date/time |
24 April 2008 |
| Finish date/time |
24 April 2008 |
| Topic Category |
All |
| Event type |
Conference |
| Cost |
SPiN member in voluntary sector - £75 + VAT, SPiN member - £130 + VAT, Employee in Socitm Insight subscribing organisation in voluntary sector - £125 + VAT, Employee in Socitm Insight subscribing organisation - £195 + VAT, Others in voluntary organisations - £195 + VAT, Others - £325 + VAT |
| Organised by |
Socitm Insight |
| Venue |
British Library Conference Centre, London |
| Location |
London |
| Contact email |
terry.madgwick@socitm.gov.uk |
Further information
The winners of the SPIN-Socitm 2008 Website Awards were announced at our Conference this year at The British Library in London on the 24th April 2008.
There were four awards - one each for England, Wales, Scotland and Northern Ireland. The Winners were:
England: East Sussex CC www.eastsussex.gov.uk
Wales: Carmarthenshire CC www.carmarthenshire.gov.uk
Scotland: Aberdeenshire www.aberdeenshire.gov.uk
Northern Ireland: Belfast City www.belfastcity.gov.uk
You can also download SPiN Socitm awards 2008 shortlist
Follow this link for information on event sponsors
This event is aimed at staff working as:
- Website practitioners– from editors to web managers
- Strategic ICT managers
- Managers of customer services
- E-government officers
Programme
| 8.30 |
Registration and refreshments |
| 9.15 |
SPiN AGM (Members only) |
| 9.30 |
Opening remarks by Chair Lindsay Ould, London Borough of Lewisham |
| 9.40 |
Better Connected 2008.
Martin Greenwood, programme manager for Socitm Insight analyses the findings of this year’s Better connected report and considers what now needs to be done to ensure that the website really will drive online services as part of a broader service transformation across the organisation. |
| 10.15 |
Accessibility testing: why it’s
important and the implications - Ann McMeekin, Web Accessibility Consultant, RNIB |
| 10.55 |
Public Sector Web Management Group (PSWMG) - Dan Champion |
| 11.10 |
Refreshments |
| 11.30 |
How to maximise customer satisfaction by providing the right channels
Jackie Hudson, Head of IT Strategy, London Borough of Hammersmith and Fulham |
| 12.00 |
Customer Access Improvement Service Nic Streatfield, Director, rol and Martin Greenwood Socitm Insight |
| 12.30 |
Lunch |
| 12.30 |
Socitm AGM (Members only) |
| 13.30 |
SPiN-Socitm Website Awards presentation |
| 13.45 |
DirectgovKids: engaging with young people- Magdalena Bober, Independent Researcher and Web Consultant |
| 14.30 |
Case Study from London Borough of Redbridge on new approach to home page - Steve Johnson, Director of Customer Services and Performance |
| 15.15 |
Enhancing the customer experience - John Fox, Freelance |
| 15.55 |
Closing remarks by Chair |
Socitm Insight subscribers can now download the following PowerPoint presentations:
Martin Greenwood at SPiN-Socitm conference on 24 Apr 2008 (13Mb)
Nic Streatfield at SPiN-Socitm conference on 24 Apr 2008 (7Mb)
Steve Johnson at SPiN-Socitm conference on 24 Apr 2008 (10Mb)
Jackie Hudson at SPiN-Socitm conference on 24 Apr 2008 (10Mb)
Dan Champion at SPiN-Socitm conference on 24 Apr 2008 (1Mb)
Ann McMeekin at SPiN-Socitm conference on 24 Apr 2008 (1.2Mb, pdf)